Communication Module - WhatsApp & Live Chat for Buyers and Sellers

Communication

Communication

The Communication Module enhances interaction between Buyers and Sellers, allowing them to discuss rental details, negotiate terms, and confirm bookings directly within the platform. Admins have control over enabling or disabling these features based on platform needs.

WhatsApp

  • Enable/Disable WhatsApp: Admins can toggle the WhatsApp communication feature, allowing Buyers to contact Sellers via WhatsApp.
  • Purpose: This feature provides a quick and convenient way for users to communicate outside the platform using their preferred messaging app.
  • Functionality: When enabled, a WhatsApp button appears on the Product Details page, allowing Buyers to start a chat with Sellers directly in the WhatsApp app.

Live Chat

  • Enable/Disable Live Chat: Admins can activate the Live Chat feature, facilitating real-time messaging between Buyers and Sellers on the platform.
  • Purpose: Live Chat offers immediate communication, enhancing customer service and speeding up the booking process.
  • Functionality: Buyers and Sellers can engage in instant messaging on the platform, with options for sending attachments, audio messages, and using emojis for a more interactive experience. Admins can customize chat settings, including file type and size restrictions.

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